cloudLibrary FAQ | Prosper, TX (2024)

About cloudLibrary


You can checkout up to 5 titles at a time with an account in good standing. You can place a hold on up to 2 titles at a time. You have 3 days to borrow hold once it is available. eBooks and eAudiobooks in cloudLibrary checkout for 14 days. When you're finished, return the title early or allow the title to automatically return after 14 days. Our library has partnered with several public libraries across Texas to expand our cloudLibrary eBook and eAudiobook collections. Cardholders now have access to thousands of additional titles through the cloudLibrary app!

What is happening with Libby?

Nothing. You will still have access to Libby. cloudLibrary is an enhancement to our library.

What devices are compatible with cloudLibrary?

The cloudLibrary app is compatible with most mobile devices including those that run on Apple iOS and Android.

cloudLibrary is compatible with the Kindle Fire tablet but not other Kindle eReaders. Contact Amazon to voice your desire for Kindle eReader access.

Can I renew an eBook I have checked out?

Patrons may renew an eBook or eAudiobook title as long as there are no holds on the title. A Renew button will appear in your My Books tab approximately three days before the title is due to return.

What if I have more than one library account?

You can add your library accounts to the app and switch between accounts.

What does cloudLibrary offer for children?

cloudLibrary offers Kids Mode. Kids Mode offers a streamlined design with fun graphics, easy to navigate buttons, and kid-appropriate browsing and searching. The Kids Mode collection is for ages 0-11.

To turn on cloudLibrary Kids Mode you first tap on the launchpad tile from the Home screen then toggle the Owl's button to the ‘on’ position.

What are the benefits to reading an eBook through cloudLibrary?

cloudLibrary gives you the opportunity to choose the font style and the font size that are beneficial to you. cloudLibrary has a specific font that is called OpenDyslexic making it easier for our dyslexic readers.

Why do I have to wait for an eBook? Aren't eBooks unlimited?

Libraries have to purchase eBook and eAudiobook titles in the same way they purchase physical books. Publishers require libraries to abide by one copy/one user model just as they do with physical books.

Did Prosper Community Library purchase all the titles available?

No. Many of the titles are from our partnering libraries under different collection development policy guidelines.

What is cloudLinking?

cloudLinking allows our library to partner with multiple public libraries across Texas to expand our cloudLibrary eBook and eAudiobook collections. Cardholders have access to thousands of additional titles through the cloudLibrary app.

How it works:

If an eBook or eAudiobook owned by Prosper Community Library is being borrowed, the other cloudLinked libraries cannot see that title. When that title is available with no holds, it is then visible and available to the other cloudLinked libraries for their cardholders to borrow.

Conversely, items owned by the other libraries that are available with no holds will be visible and available for Prosper cardholders to borrow.

cloudLinked library cardholders may only place a hold on titles owned by their home library, so our cardholders will only be able to place a hold on eBook and eAudiobook titles owned by PCL.

Be sure to search for eBook and eAudiobook titles directly in our Aspen app then if not found, go to the cloudLibrary app, as the title you're looking for may appear thanks to one of our cloudLink library partners.

Why did a title I saw disappear?

Reasons why titles may "disappear" from cloudLibrary:

  1. Many publishers place restrictions on their digital titles. Some titles expire after a certain number of checkouts, or after a 1-2 year period after purchase. When that title expires from the Prosper Community Library's collection, it automatically disappears from cloudLibrary. The Library may or may not decide to purchase that title again.
  2. The title in question may be owned by one of the cloudLinked libraries. cloudLinking is a partnership among multiple Texas libraries that allow members of the group to share their cloudLibrarytitles.
    • If an eBook or eAudiobook owned by PCL is being borrowed, the other cloudLinked libraries cannot see that title. When that title is available with no holds, it is then visible and available to the other cloudLinked libraries for their cardholders to borrow. Conversely, items owned by the other libraries that are available with no holds will be visible and available for Prosper cardholders to borrow.
    • Thus, you may see a title one day, that is owned by another library, then that title gets borrowed by someone and then becomes invisible to you. If you saw a title that you want to read, and it is has now disappeared, try checking for it again in 2-3 weeks in case it was just checked out by someone at its home library.

Are all books available as eBooks?

No. Some print books may never appear as eBooks or as eAudiobooks. Also, some titles are only published as eBooks and never as print books. And, some eBooks are not available for purchase by libraries.

Aren't eBooks cheaper than print books?

For the average consumer, the eBook is cheaper to purchase than the print book, but not for libraries. The price you see for an eBook (or eAudiobook) is typically much less than the price the library must pay.

Additionally, many publishers place restrictions on their digital titles. Many titles expire after a certain number of checkouts, or after a 1-2 year period after purchase. When that title expires from the library's collection, it automatically disappears and the library must decide whether or not to purchase that title again.

What if I prefer not to use an app?

You can visit yourcloudlibrary.com from any desktop computer.

What if I want to learn more?

Visit yourcloudlibrary.com for all the information about cloudLibrary as well as tutorial videos.

cloudLibrary FAQ | Prosper, TX (2024)

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