WestJet ran out of dinner meals on a transatlantic flight. Crappy to have a bun and a bit of lettuce for food on a long and not inexpensive flight. Flight staff did not look for options to resolve.
Delayed 2 days in London England - very poor communication from Westjet
The Priority check in in Toronto rivalled the poorest I've experienced. The young woman at the desk (7:30 AM, YYZ) was unfriendly and abrupt, behaving as though we were interrupting her day. Her inch long fingernails said it all....I really don't belong here. Other than that, WestJet personnel provided a good travel experience, especially in flight. I must say that the repeated announcements about the cabin being full and how folks should gate check their bags became tedious. WestJet should just offer free checked luggage and charge for carry on suitcases. It would save a lot of time and the voices of the gate agents.
Wish there was an option to book a fellow traveler who is not necessarily paying on the same booking. Then the airline could consider placing us together. It was a long flight to be separated from travel buddy. The first meal, a luncheon I think was ok with warmish pasta and a tiny salad. The second meal, a midnight snack (hard to say because of the time change) was really awful pizza fold-ups, and no option for folks who cannot eat cheese.
It was a 35 minutes flight. Didn't expect much. You should add a 'not applicable' option to your survey.
The back seats are crowded and at times uncomfortable. I guess that’s part of the price of paying less for a seat.
My journey from Rome to Seattle contains two parts, first from Rome to YYC then transfer YYC to Seattle. First part from Rome to YYC was wonderful. Fly on times, easy boarding and comfortable seating and good meals. Second from YYC to Seattle is terrible, delayed three times before boarding. No meal, no water, no entertainment. Landed in some corner of airport , walking in bitter cold night and taking the bus. My friend told me that Westjet is the best airline in Canada, I doubt it
They lost our luggage and didn’t return it until 15 days AFTER we got back.
Adequate though food was not great and no alcohol abailable
Great Experience! Flight was ahead of schedule and very smooth! Wonderful flight
Due to mechanical problems it was delayed causing problems the actual flight. Was fune
Wish we had music during take off and landing like the last flight
First time with Porter and I can say this is best airline company in Canada. Great service, free WiFi, free snack and drinks (including beer and wine). Seats were super comfy on the Embraer jet and I appreciated the folding try table too. Staff were excellent both legs of the trip.
Crew is ok. They offered food n drinks. Had difficulty connecting to wifi on board.
Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.
Great. Porter is very efficient, welcoming, and organized. I fly Porter often.
Flight was smooth and comfortable. The crew were exceptional. Amanda, Nichole and Hershel were attentive to our every need. So friendly. My daughter and I were surprised at quality of service. Loved the double row seating. Snacks were delicious. We would definitely fly with Porter again. Flight PD 670 SFO to YYZ Thank you so much for the best flight experience we have had
The E195-E2 is a great aircraft! Leather seats, lots of legroom and SO quiet! The flight crew is terrific!
Check in was slow because of passenger ahead in Reserve line. Seats were somewhat uncomfortable.
First time with Porter. Amazing experience overall, will be my airline of choice in North America whenever possible. Liked the quality of food and how it was served but one suggestion- a hot meal on the longer flights, perhaps?
Because we had to drive to Toronto due to delays in Windsor on our return we had a car in Toronto so we had to drive home
Horrible delays and confusion at all Air Canada counters. Flight was delayed well over 6 hours with little to no communication. Was o my offered a $15 food voucher and $200 Air Canada voucher—-neither of which did I need or have desire to use. Will never fly this airline again.
My flight was canceled and next one was 1 hour later. The gate was changed 3 times.
Terrible 3-4-3 seat configuration, I thankfully was able to choose a seat at the back where it narrowed to 2-4-2 for some relief though seats were still narrow. Staff did not manage the boarding lines at all either, was total chaos.
Crew was terrific. In flight entertainment system is very slow and the touch screen can be not sensitive enough or too sensitive. It was such a pain to pause a movie in case when I unpaused it accidentally thought I presses stop. This happened 3 times. I gave up and went back to my phone for entertainment.
It was awful. For a 37 minute flight time,we had 1:30 hours delay. If someone had a connection flight he or she couldn’t reach for sure. The only positive point was online check in.
My wife and I especially liked the fact that the Toronto agent went beyond expectation to allow my wife and I to sit together. There was no option for us when we booked our seats. Very thankful!
The boarding was fine , staff nice. Seats are always so awful on every plane. They need to make more room for passengers. Although Air north does not have televisions,, every airline should model the experience of flying with them. . Small meal , drinks, and a warm cookie. It’s a lovely airline with very friendly staff and I always look forward to flying with them.
The flight is very short, may be a little snack can be offered
Terrible experience. Air canada is the worst and Kayak website is also not transparent.
The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻
It’s bare bones but was on time so can’t complain.
Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.
Food selection is very poor and sears are very uncomfortable.
Flight was 3 hrs late and another 2 hrs wait for baggage to arrive on carousel and a $7.00 food voucher that arrived as we were boarding our flight.
Seat rows so close together no one dares to put their seats back. Knees pressed against the seat in front, had to find a position putting my legs under the seat in front. But for 6 hours keeping that one position was ridiculous. All savings on the purchase price are taken back through charge backs for luggage $200 each way, Seat selection $44 per seat or you are seated by a computer randomly. Wife sat 5 rows away. Would avoid Flair in the future
The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.
Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513
Flair did not notify you when they changed gate number!
Can't be happy with a 5 hour delay. Only given $10 voucher for food and still EVERYTHING was an upcharge during the flight.
The flight was canceled. We only found out at the airport. We had to book another flight which cost us more then the whole trip booked through Kayak. Lynx took our email and was supposed to write us with an alternate flight. We never received an email. They talked about reimbursem*nt which was to be explained in the email (which we never received).
The online system for Lynx air to pay for additional baggage is not satisfactory. I was charged 100+$ for my suitcase when I tried to explain that the online payment was not functional using the app and showed screenshots of the same. In the end I gave up and paid and went ahead.
No snacks, just water.... could have been better. The actual flight was good.
Flight delayed by 4 hours but no communication. With passengers until after the posted departure time became apparent the flight was not going to board even close to on time.
Flight was sent canceled. The absolute most useless staff I have ever witnessed. Utterly careless - literally could not care less. 100% never using this airline again.
Poor communication at the check in counter and boarding gates.
Other then the screaming baby the flight was fine, nothing special
Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!
Flight arrived late but other than that everything else okay
Great price for a new plane. Only offered water which we knew.
